EastendHomes is committed to providing a good housing management and maintenance service to its Leaseholders. This includes:

• acting at all times as a reasonable and responsible landlord
• providing an accountable cost-effective service for Leaseholders
• respecting and protecting the rights of its Leaseholders
• maintaining buildings in good condition
• discouraging neighbours from causing a nuisance
• providing accurate information about the services provided to its Leaseholders
• providing accurate information about Service Charges
• providing a dedicated team of staff responsible for leasehold services
• equality of service so that all residents are treated equally regardless of their gender, race, age, disability, sexual orientation, language or religion.