Make your voice heard when you have a problem
The Department for Levelling Up, Housing and Communities (DLUHC) is launching a new campaign named Make It Right to promote the options available to social housing tenants in raising a complaint. This includes the right to refer a completed complaint which you are not happy with to the Housing Ombudsman. 
While we aim to always provide high quality services, at EastendHomes we know things can sometimes go wrong and we see complaints as useful in learning, and preventing failures from happening again. You can read more about How to make a complaint on the dedicated page of our website.
You can also visit the national webpage for the campaign https://socialhousingcomplaints.campaign.gov.uk/ or view the YouTube video below.