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The priorites for repair response times have been revised since the Tenants Handbook (pages 16 & 17) has been printed.
These revised priorities are:
Priority 1 - Emergency repairs
Respond within one hour and complete within 24 hours:
- Breaches of security to outside doors and windows as a result of break in, vandalism, racial attack or domestic violence
- Insecure external window door or lock
- Tenant locked out of property where EeH is responsible for the repair
- Loose or detached banister hand rail
- Total loss of heating or hot water for elderly or vulnerable tenants or during the period 15th September to 31st May
- Total loss of water supply
- Toilet not flushing where there is no other working toilet in the home
- Blocked WC
- Blocked main drains or soil pipe
- Total loss of electric supply
- Unsafe electrical wiring or fittings
- Total failure of communal staircase lighting
- Severe storm or flood damage *
- Lift breakdown
- Stairlift breakdown
- Total failure of block entry phone system
- Broken/ damaged glazing *
- Obscene or racist graffiti.
- Burst water main*
- Total loss of gas supply
- Gas Leak (PHONE: NATIONAL GRID 0800111999)
- Blocked flue
- Fire damage*
- Roof Leaks*
* Order to make safe or investigate only
Priority W - Urgent repairs
Respond and complete within 7 calendar days. Appointment to be within 5 calendar days of reported date
- Partial loss of electrical supply
- Minor plumbing leaks or defects
- Total loss of space or water heating between 1st June to 14th September
- Partial loss of heating or hot water 15th September to 31st May
- Blocked sink, bath, or basin
- Toilet not flushing whether there is another working toilet in the home
- Defective overflow
- Defective flooring or stair tread
- Failure of an individual entry phone
- Graffiti
- Faulty extractor ventilation (extractor fan)
- Faulty communal TV services
- Uneven or loose paving
Priority M - Routine repairs
Respond and complete within 28calendar days. Appointment to be within 10 calendar days of reported date
- Renewal or replacement of storage tanks, hot water cylinders, immersion heaters or sanitary ware which is unusable or unsanitary and not covered by other priorities
- Re-glazing
- Repairs to blocked and leaking gutters and rainwater pipes
- Minor repairs to doors, windows, roofs and floors
- Repairs to walls, brickwork slates or tiles.
- Repairs to external walls, fences and paths
- Minor repairs to steps and staircases
- Repairs to garages, store sheds, locking posts, fences
- Repairs to Kitchen fittings
- Repairs to plasterwork
- Repairs to wall tiling
- Easing doors and windows
- Other minor day to day repairs or replacements